Dobbie's Garden Centres

Case Study

1:1

ROAS across all paid channels

0%

YoY increase on sales through PPC

Who are Dobbies Garden Centres?

Dobbies Garden Centres is a well-known British chain of garden centres, established in 1865 by James Dobbie in Renfrewshire, Scotland.

The company offers a wide range of gardening products, plants, furniture, and gifts, as well as expert advice and services to garden enthusiasts across the UK. Over the years, Dobbies has expanded significantly and now operates over 70 stores nationwide, making it one of the largest garden centre retailers in the country. The brand is committed to providing high-quality products and exceptional customer service, while also promoting sustainable practices and supporting local communities.

The Challenge

  • Maximise footfall across their portfolio of 70+ UK stores.
  • Maximise online sales, across key product lines, including gardening, plants & outdoor living.
  • Increase brand awareness to position Dobbies as a digital leader.

Results

  • Online revenue reached all-time weekly highs, with significant y/y increases well beyond our original targets.
  • 25% of online purchases were from a last-click paid touch point, with 1 in 2 purchases including a paid touch point.
  • Dobbies outpaced other retailers such as Marks & Spencer & John Lewis in terms of L4L social platform follower growth.
  • 14:1 ROI achieved across all paid channels, resulting in 176% paid revenue growth YoY.
UK Search Awards 2022 Winner

Services Provided

Our Approach

Narrowed down user personas

Utilised paid search & social to support at key stages

Geotargeted stores approach

Factored in store sales & availability into strategy

Leveraged over 50 different audiences

Continual optimisation to ensure every £1 was spent as efficiently as possible

Creative Examples

The Team

Fraser Smith

Head of Client Services

David Dye

PPC Specialist

Aitor Larrañaga

Head of Data & Analytics

Alex Berish

Data Analyst

Jack Campbell

PPC Specialist

Sean McGauran

PPC Specialist

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