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    Michelle, 1Rebel UK

    "Really recommend Clean Digital, they've been a fantastic agency to work with and we've always been really impressed with the team and the results they produce."

    Dobbies Garden Centres

    Delivered a 14:1 ROAS for the "Spring It On" campaign

    Dobbies Garden Centres paid media campaign
    Dobbies Garden Centres logo

    Our impact

    14:1

    ROAS across all paid channels

    176%

    YoY increase in sales through PPC

    25%

    Of online purchases from a last-click paid touch point

    The client

    Dobbies Garden Centres is a well-known British chain of garden centres, established in 1865 by James Dobbie in Renfrewshire, Scotland.

    The company offers a wide range of gardening products, plants, furniture, and gifts, as well as expert advice and services to garden enthusiasts across the UK. Over the years, Dobbies has expanded significantly and now operates over 70 stores nationwide, making it one of the largest garden centre retailers in the country.

    Dobbies Garden Centres logo

    Sector

    Retail & Garden

    The work

    The challenge

    • Maximise footfall across their portfolio of 70+ UK stores.
    • Maximise online sales across key product lines, including gardening, plants & outdoor living.
    • Increase brand awareness to position Dobbies as a digital leader.

    Our approach

    • Narrowed down user personas
    • Utilised paid search & social to support at key stages
    • Geotargeted stores approach
    • Factored in store sales & availability into strategy
    • Leveraged over 50 different audiences
    • Continual optimisation to ensure every £1 was spent as efficiently as possible

    What we delivered

    Indexed performance

    prior year = 100

    Prior year With Clean Digital

    Each metric is indexed to the prior year (100), so a bar at 227 is a 127% year-on-year increase. Figures are tracked through conversion tracking and GA4.

    • Online revenue reached all-time weekly highs, with significant YoY increases well beyond our original targets.
    • 25% of online purchases were from a last-click paid touch point, with 1 in 2 purchases including a paid touch point.
    • Dobbies outpaced other retailers such as Marks & Spencer & John Lewis in terms of like-for-like social platform follower growth.
    • 14:1 achieved across all paid channels, resulting in 176% paid revenue growth YoY.

    The creative

    What we ran

    01

    Demand capture

    Paid search & PPC

    Catch high-intent demand profitably

    Google Ads and Microsoft Ads, run so the budget follows the searches that produce revenue. Depending on the account, that can mean tightening search-term control, separating brand from non-brand, fixing conversion tracking, or governing Shopping and Performance Max, the account work that often decides whether paid search pays back.

    Platforms & scope

    Google AdsMicrosoft AdsAmazon AdsYouTubeApple Search Ads

    Shopping · Performance Max · Conversion tracking

    02

    Demand creation

    Paid social

    Creative that keeps producing demand

    Meta, Instagram, TikTok and LinkedIn, often run on a standing creative testing system. Where it helps, we feed lead quality and revenue back into the platforms, so budget can move to the audiences and ads that bring in customers and the reporting holds up with your sales team.

    Platforms & scope

    MetaInstagramTikTokLinkedInYouTubeSnapchatPinterestRedditXTwitch

    Creative testing

    03

    Measurement

    Data & analytics

    Numbers your bidding and reporting can trust

    GA4, Google Tag Manager and offline conversion imports, built to make the numbers your bidding and reporting rely on accurate. Often value-based bidding, attribution and dashboards scoped to the decisions you make each month.

    Platforms & scope

    GA4Google Tag ManagerBigQueryLooker StudioSearch ConsoleAdobe AnalyticsPostHogHotjarMixpanelSnowflakeTableau

    Conversion values · Attribution · Dashboards

    Common questions

    What did Clean Digital do for Dobbies Garden Centres?

    We managed Paid Search, Paid Social, Data & Analytics as one paid media account for Dobbies Garden Centres, focused on the work that drives revenue rather than vanity metrics. The headline outcome was delivered a 14:1 for the "Spring It On" campaign.

    How are the results measured?

    Performance is indexed against the prior year (prior year = 100) and tracked through conversion tracking and GA4, so the figures reflect outcomes the bidding and your reporting can rely on.

    What is value-based bidding?

    Value-based bidding feeds the real value of each conversion back into the platforms, so budget moves toward the conversions worth the most rather than simply the cheapest. It is core to how we scaled this account.

    How long does paid media take to show results?

    Quick wins from cutting wasted spend and fixing conversion tracking often show within weeks, while compounding gains from value-based bidding and creative testing build over the following months.

    Can you get results like Dobbies Garden Centres's for our account?

    Most likely, if your paid media spend is material. A senior specialist will review your Google Ads and paid social accounts and show you where the same gains are hiding, with a free, no-obligation account review.

    Want results like these?

    Start with a free senior review of your Google Ads or Microsoft Ads account. You get a written summary covering:

    • Where spend produced no revenue in the last 90 days
    • Whether your conversion tracking can be trusted
    • The campaigns worth more budget and which to cut
    • A prioritised, no-obligation action plan
    “A useful PPC review should make the next decision obvious: what to cut, what to protect, and what is worth more investment.”
    Fraser Smith, Chief Strategy Officer at Clean DigitalFraser Smith, Chief Strategy Officer, reviews every submission

    Free senior PPC review

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